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Responsibilities and Duties:
Manage and grow existing customer portfolio (achieve growth, up-selling and cross-selling).
Handle all incoming lead requests and duly following-up on them to achieve our conversion rates goals.
Generation of new leads.
Active feedback reception, interacting with customers thus generating proposals for improvement of the platform and offering alternative solutions to their needs.
Representing the company in events and visits to customers.
Act as a moderator on the customer forum and chats.
Qualifications and Skills:
Bachelor degree or about to graduate.
Experience in sales/customer service roles.
Advanced or native English and Spanish.
Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty.
Computer literacy.
Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that.
High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle at no quality loss.
Multitasking skills – ability to switch focus easily within a high number of incoming tasks.
Outstanding supreme time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals.
Team player – because no great achievement is possible without team support.
What we offer
Work in an international company where yet each person matters and where work in a satellite office does not leave you with an isolation feeling;
Ability to influence your income by reaching your personal business development targets;
Result-driven, friendly, and supportive team - we do an amazing job and are good friends after work;
Selling a product of excellent quality - you know what you sell, why you sell it, how this product makes our world a better place, and you are not ashamed of what you do;
A lot of interesting, versatile tasks which make every day unique - this is not the ordinary job that will get boring in a year;
Training on company products, processes on a daily basis as we are equally responsible for your success as you are;
Social package: professional and business training, individual foreign language training, corporate library, 20 fully covered psychological sessions, team building events, corporate presents, health insurance.
